Oakmate offers a 7-day money-back guarantee from the date of your initial subscription payment. You can request a full refund anytime within 7 days of subscribing to Oakmate Pro - for any reason or no reason at all. Our refund policy is unconditional: there are no hoops to jump through or questions we will ask.
Note: This guarantee applies only to your first subscription payment. Subsequent subscription renewals are non-refundable.
To request a refund, contact us within 7 days of your initial subscription payment. You can:
Please include the email address associated with your Oakmate account. We won't ask for justification - simply request a refund and we'll process it.
We process refunds manually through Stripe within 48 hours of request. While Stripe submits refunds immediately, banks typically take 5-10 business days to reflect the amount:
Stripe refund processing details
You'll receive email confirmation from both Oakmate and Stripe. The full subscription amount will be refunded with no fees.
When your refund is processed:
You may continue using Oakmate's free features after refund processing.
The following are not eligible for refunds:
You may request a refund only for your first subscription payment. Subsequent subscriptions or resubscriptions are not eligible for refunds under this policy.